Brian Copeland: So this guy plays in real estate because he loves us, and he’s going to show you his heart today in his session, and I want you to give a very warm welcome to one of my favorite speakers in America, Mr. Jeff Turner. Jeff Turner: So what do you do after that? […]
My Latte Vision Includes Listening To The Customer
I had a good latte experience today. I bought a tall soy latte at a Starbucks in Huntington Beach this morning. That’s not unusual. What was unusual was that the young lady behind the counter, recognizing that I normally pull out my laptop to work, asked me, “Would you like that in a to go […]
Eye Contact, Waving, And Community
A middle-aged male runner was coming toward me, heading the opposite direction. Our eyes met and we greeted each other with a quick, “good morning.” A bit later, a middle-aged man was tending to his flowers a few yards ahead of me. As I ran by, I said good morning and I waved, but he […]
Your Facebook Friends Are Not Really Listening
The following tweet caught my eye the other day. Bob (Robert) Watson – @TopBrokerOC Here at #ICSF @imranpoladi says his friends on #Facebook follow the “1-9-90%” trend… 1% comment, 9% Like, 90% are just listening. I wish I could support this. But I can’t. My response was quick, “I like the symmetry of @imranpoladi 1-9-90% […]
Is Anyone Listening On LinkedIn?
Conversation rocks. Patricia Harris posed a question this morning in the Tech Support Group For Real Estate Agents: “I heard LinkedIn is surpassing FB as a way of building credibility and hopefully attract followers. What’s your opinion?” My immediate response was, “where did you hear that?” Why? Because what I see happening on LinkedIn would […]
Listening As Strategy – Listening To Help
“I am here for you.” When I read Thich Nhat Hahn‘s words on January 3, 2011, it all clicked for me again. For well over a year, I had been struggling to figure out why I wasn’t finding satisfaction in my work. Life was good, but I was going through the motions relative to business. […]