Jeff Turner

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My Latte Vision Includes Listening To The Customer

March 19, 2013 By Jeff Turner 7 Comments

I had a good latte experience today. I bought a tall soy latte at a Starbucks in Huntington Beach this morning. That’s not unusual. What was unusual was that the young lady behind the counter, recognizing that I normally pull out my laptop to work, asked me, “Would you like that in a to go […]

Filed Under: Listening Tagged With: customer satisfaction, leadership, listening, measuring, surveys

 

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