Not listening is one of the most common and valuable listening strategies. Not listening, or “selective hearing” is the most basic of all listening skills. It is how we’re able to focus on the person we’re sitting with in a crowded restaurant, even though multiple conversations are taking place around us. We filter out what […]
Has Twitter Really Changed How WE Communicate?
5 ways Twitter changed how we communicate: 1: Made a fast flow of information faster. 2:Removed the celebrity filter 3: Created “thought leaders” 4: Strengthened the “second screen” 5: (Over)simplified the conversation via CNN.com. This leaves me wondering who the “we” they refer to really is. As we celebrate Twitter’s 5th birthday, and I approach my […]
Listening As Strategy – Slides
As is the case with most of my presentation slides, they don’t necessarily make a ton of sense without the sound associated with them. I use slides as concept placeholders, predominantly. I want them to be visually interesting and compliment what’s being said. So, posting them here is less about conveying the message of the […]
Listening As Strategy – Video
I was honored to be asked to deliver one of the keynote presentations at CRS Sell-A-Bration in Orlando, Florida this past week. My presentation title was, “Listening As Strategy.”