Recent Thoughts
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Facebook, Diversity, And Building New Cherished Relationships
I awoke to three new friend requests on Facebook this morning. One request was from a REALTOR® I have never heard of or met, a second from a guy who is friends with 11 real estate related people I know in Phoenix, but I have no clue who he is, none, and his Facebook page [...]
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My Latte Vision Includes Listening To The Customer
I had a good latte experience today. I bought a tall soy latte at a Starbucks in Huntington Beach this morning. That’s not unusual. What was unusual was that the young lady behind the counter, recognizing that I normally pull out my laptop to work, asked me, “Would you like that in a to go [...]
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What Are Your “Go To War” Values?
Everybody loves a touchy-feely statement of values. Sites like Pinterest are littered with beautifully designed values pieces. An industry has been built around selling motivational posters based on popular, ethical values. They’re inspirational and aspirational. They make us feel good. Often, however, they don’t represent reality. Too many companies have values that are not in line [...]
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Take Care When Playing Games Designed To Play You
We are living in the golden age of “gamification.” Despite my openly expressed concerns for our culture’s infinite appetite for distraction, I’m a fan of gamification. Gamification, as Taige Zhang states, “leverages our natural desire for competition, achievement, status, reward, self-expression, altruism, and completion.” Done well, it helps promote user engagement and has been linked [...]
