Is It Really Your Life If You Give It Over To AI?

As I read this story about one writer's use of the new Muse agent from Meta, I couldn't help thinking two thoughts at the same time. First, yeah, I hate waiting on line for customer support. Second, I like dealing with great customer support people. In the end, he tells the story of connecting with the human at the other end of a transaction originally handled by the AI agent.

"What followed was a refreshing, human conversation with Ashley, something neither Wren nor any A.I. could ever provide. I suspected this might be another reason Muse might not immediately catch on — sometimes people just don’t want to have their personal lives automated, even if the technology is good enough."

I'm not ready to turn over control of my finances to an AI agent.

nytimes.com https://www.nytimes.com/2026/09/22/technology/meta-muse-ai-agent.html
Filed September 22, 2026 at 11:14 am